Suggestions Box

Please type in your suggestion(s) in brief on any issue related to improvement in various BSNL services, sales, marketing, tariff, infra-structure, day-to-day maintenance etc. Your email ID is required to avoid spam and email ID will not be displayed along with your suggestion. On submission of your suggestion, a link will be sent to your email ID, enabling you to delete it, if you feel wrong input has been given. All suggestions will be submitted to the concerned sections by AIBSNLOA CHQ.




Past visitors wrote:

Ashok Kumar Khanna Thu, 20 Feb 2014 10:42:19 GMT +5.5

Personal claims be given top priority like financial upgradation, TA Bills etc as a confidence building measures. Unfortunately being ignored for more than years togethers

annaji pudhota,hyderabad Thu, 20 Feb 2014 10:25:23 GMT +5.5



1. ALL CALLS MADE FROM LAND LINE WITHIN PILLAR AREA IN URBAN LOCALITY
SHOULD BE 10 MINUTE DURATION DURING 0900 HRS TO 2000 HRS
AND 20 MINUTES DURING 2000 HRS TO 0900 HRS FOR COUNTING ONE (1)
CHARGEABLE UNIT.

2. FOR RURAL CUSTOMERS A VILLAGE AS A WHOLE SHOULD BE MADE
CLOSER USER GROUP AND ALL CALLS MADE WITHIN THE VILLAGE GROUP
SHAL BE FREE, AND ALL CALLS MADE WITHIN NEIGHBOURING VILLAGES SHAL BE OF 20
MINUTE DURATION IRRESPECTIVE OF DAY OR NIGHT PERIOD.

3.IRRESPECTIVE REQUEST RECEIVED FROM CUSTOMERS OR NOT ALL CALLS MADE IN
IN SIMILAR GROUP OF PROFFESION OR BUISINESS I.E INDUSTRIALISTS ,LAWERS OR DOCTORS
TEACHERS,GOVERNMENT DEPARTMENTS & STAFF SHALL BE TREATED AS CUG CONNECTION WITHIN THE EXCHANGE .

4. ALL CUSTOMERS WHO ARE BENEFICIARIES OF ABOVE LAND LINE PLANS AS SHOWN
AT 1,2&3 SHALL BE PROVIDED WITH BSNL SIM CARD AND SHALL BE ALLOWED FIVE OR
10 CUSOMERS UNDER CUG FROM CELLPHONE TO LAND LINE .

5. NON RESIDENTIAL CUSTOMER WHOSE PAYABLE USAGE CHARGES ARE MORE THAN
500 AND FOR RESIDENTIAL CUSTOMERS WHO MAKE > 200 OF RURAL AND
FOR URBAN CUSTOMERS IF CALLS >300 , AMOUNT EQUIVALENT TO FIXED MONTHLY
SHALL BE GIVEN AS DISCOUNT.

6.CUSTOMERS WHO USE BROAD BAND 50% OF FIXED MONTHLY CHARGES SHOULD BE GIVEN
AS DISCOUNT.

7.FOR CONTROLLING OUT DOOR FAULTS ,FIVE PAIR CABLE FROM NEAREST DP SHALL BE
LAID UPTO CUSTOMER WIDOW POINT.

8.DROP WIRE MAINTENACE AND INSTRUMENT MAINTANACE SHALL BE WITHDRAWN .
F0R ALL CUSTOMERS WHO APROACH FOR REPLACEMENT OF EXISTING DROPWIRE
IT SHAL BE REPLACED WITH FIVE PAIR OR TWO PAIR DROPWIRE IN CASE OF INSTRUMENT
ONE TIME DISCOUNT SHALL BE ALLOWED TO STOP EXPENDITURE ON PROCUREMENT FOR
REPLACEMENT OF DROP WIRE AND INSTRUMENT.

9. A REQUEST SHALL BE MADE TO GOVERNMENT OF INDIA NOT TO CHARGE ANY CABLE
LAYING CHARGES BY LOCAL BODIES OR IF CHARGED IT SHALL BE REFUNDED BY GOERNMENT OF INDIA BUDGET.

10.ALL RURAL PUBLIC INSTITUTIONS SHALL BE PROVIDED WITH HIGHER BANDWIDTH BROAD BAND FACILITY WITH NOMINAL CHARGES WITH NO LOSS NO GAIN BASIS.

Subir Kumar Bandopadhay, Kolkata (formerly Calcutta), West Bengal Wed, 19 Feb 2014 18:38:10 GMT +5.5

In my last suggestion only a couple of minutes back I erred:

"...but it is absence of full-proof and time-tested systems at any level is the reason..." It should be '...but it is PRESENCE of full-proof and time-tested systems at any level is the reason...."

Subir Kumar Bandopadhay, Kolkata (formerly Calcutta), West Bengal Wed, 19 Feb 2014 18:35:05 GMT +5.5

I had mentioned earlier that 'attitude', 'willing to work', 'motivation' etc ARE NOT THE REASONS WHY NON-BSNL EMPLOYEES WORK, but it is absence of full-proof and time-tested systems at any level is the reason.

Some examples of wrong notion by some friends are enumerated below: -

I sincerely request all such friends to introspect and deliver meaningful and rational solutions: -

somanadhan trichur Wed, 19 Feb 2014 15:49:49 GMT +5.5
Our field staff for external mtce should be more prompt in attending b b faults
R K Mishra Wed, 19 Feb 2014 12:30:02 GMT +5.5
Most of the BSNL buildings are at prime locations. But i can't understand why these r not being used to promote BSNL products ,Displaying tariffs etc.Can change a lot.
Secondly the main reason for surrender of landline is not mobile but unattended faults for several days.v shud understand this.
Purushottam M Patil Wed, 19 Feb 2014 10:14:01 GMT +5.5
Attitude of staff towards customer is not helping us in our goal of catching max revenue. Now a days customer is not having time to visit our offices he want service at his door step . we have 3 Lakh employyes nearly 2 lakh group c&D to reach every ones house to sell our product still we are lagging compared to other companies. success is skill+will. Attitude/will to succeed matters most.

somanadhan trichur Wed, 19 Feb 2014 15:49:49 GMT +5.5

Our field staff for external mtce should be more prompt in attending b b faults

R K Mishra Wed, 19 Feb 2014 12:30:02 GMT +5.5

Most of the BSNL buildings are at prime locations. But i can't understand why these r not being used to promote BSNL products ,Displaying tariffs etc.Can change a lot.
Secondly the main reason for surrender of landline is not mobile but unattended faults for several days.v shud understand this.

Purushottam M Patil Wed, 19 Feb 2014 10:14:01 GMT +5.5

Attitude of staff towards customer is not helping us in our goal of catching max revenue. Now a days customer is not having time to visit our offices he want service at his door step . we have 3 Lakh employyes nearly 2 lakh group c&D to reach every ones house to sell our product still we are lagging compared to other companies. success is skill+will. Attitude/will to succeed matters most

P K Mishra Wed, 19 Feb 2014 00:04:31 GMT +5.5

Motivation is the key for growth of any company and i feel no body is serious about motivating employees of this organisation.Most people involve in negative talk which creates negative atmosphere.Hence emphasis must be given for motivation of the employees at all level.

P.MANOHARAN TRICHY Tue, 18 Feb 2014 22:06:02 GMT +5.5

ONE FRANCHISE SHOULD NOT BE GIVEN MORE THAN ONE TERRITORY AT ANY COST

P.MANOHARAN TRICHY Tue, 18 Feb 2014 21:53:15 GMT +5.5

The PREPAID SIM getting Automatically,(After the period of Validity)by DEDUCTING THE REQUIRED PLAN Voucher Amount in using the balance amount in his account.Deducting it in the last day may put the Subscriber in monitory hardship.Instead,after completing Half Period of the Validity of his current Plan,an SMS can be sent to the Subscriber informing that the Present Plan Extension Voucher Amount will be deducted in the Remaining Days(ie90days almost to all plans except 2 plans)of his present Validity period on per day basis. This will enable to extend the Validity of his SIM for another period. Subscriber need not strain to extend Validity. The Deducting Amount will not be a problem to the Subscriber as it will be from RS.1.00(Maximum)to RS.0.45 (Minimum).

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