Suggestions Box

Please type in your suggestion(s) in brief on any issue related to improvement in various BSNL services, sales, marketing, tariff, infra-structure, day-to-day maintenance etc. Your email ID is required to avoid spam and email ID will not be displayed along with your suggestion. On submission of your suggestion, a link will be sent to your email ID, enabling you to delete it, if you feel wrong input has been given. All suggestions will be submitted to the concerned sections by AIBSNLOA CHQ.




Past visitors wrote:

N.JAYARAMAN.,THANJAVUR-TAMILNADU. Tue, 04 Mar 2014 07:10:08 GMT +5.5

IN ORDER TO IMPROVE BSNL SALES VOLUME,THE MINIMUM EC AMOUNT FOR DSA & OSS RS2000 TO BE REDUCED TO RS1000 LIKE THAT OF THE RETAILERS,ALMOST ALL THE DSA&OSS CUSTOMERS ARE DEMANDING THIS ISSUE FOR THE PAST SIX YEARS.THEY ARE ALSO PART AND PARCEL OF BSNL BUSINESS CHANNEL PARTNERS.THE COMMISSION STRUCTURE SHOULD BE CHANGED FROM 4.125% TO 5.5% AT BAR WITH THE FRANCHISEES.THE DSA OSS CUSTOMERS ARE DOING MNP ON FREE OF COST TO BSNL,BUT WE ARE GIVING RS100 TO FRANCHISEES FOR EACH AND EVERY SIM PROMOTION.IF WE CHANGE THESE TYPES OF ANOMOLIES,SURELY THE SALES VOLUME WILL IMPROVE AND WE CAN REACH OUR BUSINESS TO THE COMMONMAN OF THIS NATION.THIS IS VERY VERY VITAL.

C N KAMALA,Chennai Wed, 26 Feb 2014 12:01:54 GMT +5.5

When all are talking about implementation of VRS scheme to BSNL, the Govt is proposed to increase the retirement age to 62, then where is the question of profit in the ensuing years? All the unions should think of this

srikanth k ..BG Mon, 24 Feb 2014 11:32:56 GMT +5.5

how many months b s n l willcollect rs 40 rent for modem ? i am paying since 6 years

Soumya Basak,Astt. Circle Secretary, kolkata Sun, 23 Feb 2014 13:47:02 GMT +5.5

As i am frequently traveling corner to corner of the largest Metropolitan circle kolkata due to Association Works and departmental Installation works,i felt that some immediate changes are required to improve the BSNL services which are given below

1)Suitable advertisement is the first step to focus the 'BSNL as brand name" and need to make a suitable caption to memorise the people.
2)Immediate require to increase(at least double)our Customer Care Node with service center, location preferably at our existing RSUs,RLUs etc without any high expenses.Newly recruited TTAs + TM can be posted. In city area, every 2km - 2.5km we have our own premises (may be rented or own bldg.)This could be most effective because we can able to come closer to the customer

3)Easy suitable customer tariff management( better to offer price discount in stead of talk time which is more acceptable to the customer)
4)For payment/recharge/top up: It may make agreement with popular banks (privates/PSUs)for the payment of bills through their ATM only. In this case both will be benefited.
5)As NGN are going to introduce it is possible to implement "single voucher" for a user who is using our different products i.e single window for payment.It might be very lucrative.
6)As the banks offers their services round the clock, we need to provide our services like them.In this case special incentives can be offered to the employees.
7)To provide effective services we need to augment our network reliability with top priority.
8)BSNL backbone network require to upgrade to 2.5G to 10G & 10G to 40G.immediately to guarantee the dependability.
9)For GSM PH VII expansion project we need immediately more nos. of MADM 16 ring to use max.capacity of new BTSs. Existing ADM -1 ring is not capable.
10)Need to replace of old transmission equipment i.e SDH system /PDH system need to replace by NGSDH system.
11)As BSNL is improving its net work scalability to clients in different classes, regions, sectors etc. It needs to offer suitable packages to every client.
12)BSNL need to provide wireless backup to distinguished customers i.e Banks,PSUs Rails etc.
13) To protect our most valuable OFC N/W we need to go for AMC (Annual Maintenance Control)route wise. Specially in city area as all cities are now renovating.
14)IN new business era BSNL can introduce NEW BUSINESS ZONE under SSA heads( like Tower business,Data Bank business etc.).New JTOs, TTAs can be deployed there under proper superior chain.Special incentive packages may be introduced.We do not agree with "subsidiary company" concept.
15)For NOFN project separate installation teams require to make under SSA heads(under a separate a/c head also). A special incentive package may be introduced.Proper planning and blue print of N/W are to be made before installation works.Actually there no such N/W planning for NOFN project.
16)
a)HR and Medical:-
Curtailment of benefit of the employee will not improve the services of BSNL rather bring more frustration. Our promotional procedure has been stopped due to thousand of court cases.It is due to wrong policies and most non professional, backdated HR Management system.Every where a chaotic situation is going on.Juniors are looking after the higher posts not maintaining any guideline which must effect the services of BSNL.So a suitable most professional promotional policy is required to implement in a top priority basis to motivate the officers&staff.

b)Actually there is no such suitable medical scheme in BSNL. Cashless hospitals will be no longer in our list. WHY? Why should employees always compromise with the BSNL present situation? It is not their fault.So to improve the motivation of employees proper medical facility to the employee and their family is required like other good PSUs.Recently collected some data on BSNL indoor medical expenditure at kolkata
IN THE YEAR 2012-2013
TOTAL NOS OF BILLS PAID IS 1459 AMOUNTING TO Rs 4,80,51,116=00. OUT OF WHICH 127 NOS BILLS WERE MORE THAN Rs 1LAC AMOUNTING TO Rs 1,99792,77=00 AND 1232 NOS BILLS WERE BELOW Rs 1 LAC AMOUNTING TO Rs 2,80,71,839=00.
considering the above data we may introduce two tire medical system i.e
In tire I) If medical bill goes below Rs.1L it may comes under mediclaim facility which is required to implement.
In tire II)If expenses goes above Rs. 1 Lac, the residual expenses of above Rs.1Lac may comes under BSNL medical indoor treatment facility (e.g.suppose if the medical for a perticular employee billed amount Rs. 1,30,000=00 in a year, Rs 1Lac will cover under Mediclaim and balance amount will come under BSNL indoor medical treatment plan) This two tire system may benefit both the side.

18)Utilization of experience BSNL retired employee:
We have seen that the experienced BSNL retired officers are serving to other private TELCOs.Why do we not use their valuable experiences if they wish to serve? We may think of it.

19)Utilisation of manpower is the key factor for the betterment of BSNL. What i feel at this situation BSNL can offer incentives in a professional way to implement new business area so that experience officers may attract.



K.Kumar Sun, 23 Feb 2014 13:43:59 GMT +5.5

Office of D.E(T) should be made more functional accountable. Financial power upto atleast Rs.ten thousands for A&P maintanance charges should be given so that no time is lost in repairing of Engines etc. so that down time of BTS,Exges are brought down which is very essential now a days to retain customers and the image of the Department. No doubt that accoutability is to be fixed for all expenditures.

somanadhan trichur Sun, 23 Feb 2014 13:08:22 GMT +5.5

All Telecom mobile company's under the umbreela c o a l leadership should try to settle the doubts/cases /health hazard matters w r to tower radiotion

Sunil Kumar,Ambala Sat, 22 Feb 2014 10:46:44 GMT +5.5

1.The downtime of BTSs should be reduced to minimum.
2. More staff should be deputed in the sections where there is more demand of BSNL product like broadband particularly in maintenance.
3. Young and dynamic staff having complete knowledge of latest technologies particularly in Mobile should be stationed in customer care.
4. RF optimization of BTS sites should be done on regular basis.

manoj kumar, Guwahati Fri, 21 Feb 2014 16:38:06 GMT +5.5

pl put the advts apeearing on the AIBSNLOA sites in photo gallery. So that the same can be used by the field units if required. some of the adv. were really exellent

Swapan Kumar Bhattacharya Fri, 21 Feb 2014 16:10:42 GMT +5.5

1. VRS Plan should be introduced without further delay to save the recurring cost.
2. Pension contribution be made on Actual Basic pay.
3. Payment of Service Tax should be on the amount actually received from Telephone bill.
4. Temporary Advance system must be abolished. In place of that an amount may be fixed based on actual Number of DELs/BB etc.
5. For any restoration/damage/new project estimate to be submitted.
6. Vehicle expenditure to be reduced.
7. Contract Labour/Casual Labour shall be restricted in Exchanges and number of T.Ms should be considered before final allotment.
7. Suitable tariff may be fixed up for BSNL Electricity payment. Matter may be taken up with Electricity Authority.
8. Service Tax Authority/EPF/ESI Authority may be requested to condone penal interest and refund of penal interest already paid by BSNL, being a 100% PSU.
Regards Swapan Kumar Bhattacharya, CAO BSNL/Durgapur/WBT

somanadhan trichur Fri, 21 Feb 2014 10:29:38 GMT +5.5

Retired staff may given option to select free mob connection or land line as the case may be .the gain in cable pair may be used for providing bb conditions to public

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